Last Updated: 3 November 2026
Welcome to Dimencia. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
These terms apply to all visitors, customers, and users of the Dimencia website.
Dimencia is a jewellery brand of Karachi Jewellers TM Kubera, a proprietorship owned by Ajeet Kakkar.
Brand Name: Dimencia
Website: www.dimencia.com
Instagram: @dimencia.in
Email: support@dimencia.com
Contact Number: +91 7617796270
Business Name: Karachi Jewellers TM Kubera
Business Address: 01 Dhamawala Bazaar, Sarafa Bazaar, Dehradun, Uttarakhand – 248001, India.
GSTIN: 05AISPK3302M1Z4
Throughout these terms, the words "we", "us", and "our" refer to Dimencia.
Our jewellery is made from genuine 925 Sterling Silver. Product-specific hallmarking claims apply only where indicated.
Product images are for representation. Minor variations in appearance may occur due to lighting, photography and screen settings.
Product weights displayed on the website are approximate. The actual measured product weight will be mentioned on the invoice included with your parcel.
Genuine silver may naturally tarnish over time due to environmental conditions and usage. This is a natural characteristic of silver and does not automatically indicate a product defect.
All prices are displayed in Indian Rupees (INR).
Applicable taxes and charges will be reflected during checkout.
Dimencia reserves the right to update product prices, offers and promotions without prior notice. Price changes will not affect confirmed orders.
Payments are processed through third-party payment gateways.
No separate commercial warranty is provided unless specifically mentioned on the product page. Your statutory consumer rights remain unaffected.
Once an order is successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Order and shipping-related updates, including dispatch and delivery notifications, may be sent through WhatsApp using Shiprocket and the phone number provided at checkout.
Relevant tracking information may also be shared through email.
Customers are responsible for providing accurate contact details and delivery addresses.
Customers may request cancellation before dispatch by contacting support@dimencia.com. Once an order has been dispatched, cancellation may no longer be possible.
Dimencia may cancel an order in cases of stock unavailability, pricing or technical errors, payment issues, or suspected fraud.
In such cases, any amount paid will be refunded to the original payment method.
Approved refunds will be initiated to the original payment method within 7 working days. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.
Customers below 18 years are advised to place orders with the knowledge and guidance of a parent or legal guardian.
Dimencia offers free shipping across India.
Orders are generally dispatched within 48 hours of purchase.
During festive seasons, promotional sales or periods of unusually high order volume, dispatch may take additional time.
Orders placed on Sundays or public holidays may be processed on the next working day.
Orders generally take 3–6 working days after dispatch to reach the customer.
Sundays and public holidays are excluded from the estimated delivery timeline.
Deliveries to remote locations or areas with limited courier services may take additional time.
Order and shipping updates will be shared through WhatsApp via Shiprocket.
Tracking information may also be shared through email after dispatch.
Customers can use the tracking details to follow their shipment.
Orders are packed securely using tamper-proof packaging.
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, operational issues or other circumstances beyond our control.
Dimencia will make reasonable efforts to assist customers in tracking delayed shipments.
Dimencia does not offer general returns or refunds for change of mind, personal preference or incorrect size selection.
However, this policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
If a customer receives a defective, damaged or incorrect product, Dimencia will arrange an exchange or replacement at no additional delivery cost to the customer, subject to verification.
The customer must report the issue within 48 hours of delivery.
To raise an exchange request, the customer must provide:
Clear photographs or an unboxing video may also be requested to help verify the issue.
If a replacement is unavailable, an applicable refund will be provided to the original payment method.
The reporting period is intended to help us resolve issues promptly and does not limit a customer's statutory consumer rights.
If a customer wishes to exchange a product due to personal preference, size-related reasons, or any other reason not involving a defective, damaged or incorrect product, the exchange may be approved at Dimencia's discretion.
Exchange requests must be submitted within 48 hours of delivery.
In such cases:
Note: No additional delivery charges will be applicable if an exchange is required due to a verified error on Dimencia's part, such as receiving a defective, damaged or incorrect product.
For an exchange to be considered:
If the requested replacement item or size is unavailable, Dimencia may, at its discretion, offer the customer an available alternative or provide a refund to the original payment method. If the customer does not wish to accept an alternative, Dimencia reserves the right to decide whether the customer may retain the original product or receive a refund, as applicable.
All exchange requests are subject to verification and inspection by Dimencia.
Dimencia may decline customer-requested exchanges if the conditions mentioned above are not met.
Failure to provide an unboxing video will not automatically remove a customer's legal rights or remedies in cases involving defective, damaged, incorrect or misdescribed products.
To maintain the appearance and longevity of your silver jewellery, we recommend:
Genuine silver may naturally tarnish over time. Proper storage and care can help maintain its appearance.
All website content, including product photographs, descriptions, graphics, logos, branding and design elements, is owned by or licensed to Dimencia.
No content may be copied, reproduced, distributed or used for commercial purposes without prior written permission.
By using our website, you agree:
Dimencia reserves the right to restrict or suspend access to the website in cases of misuse or suspected fraudulent activity, subject to applicable laws.
Dimencia makes reasonable efforts to ensure accurate product information, secure transactions and timely order fulfilment.
However, Dimencia shall not be responsible for delays or interruptions caused by circumstances beyond its reasonable control, including courier disruptions, natural events, technical failures or third-party service interruptions.
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including statutory consumer rights.
Dimencia respects the privacy of its customers and takes reasonable steps to protect personal information.
When customers use our website or place an order, we may collect:
We use customer information to:
Payments are processed through secure third-party payment gateways.
Dimencia does not intentionally store complete card details, CVV numbers or banking passwords.
Payment-related information is handled according to the respective payment provider's privacy and security practices.
We may share necessary customer information with trusted third-party service providers, including:
We may also disclose information when required by law or by a competent authority.
Dimencia does not sell customers' personal information to third parties.
By placing an order and providing your contact details, you acknowledge that:
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and enhance the browsing experience.
Customers can manage cookies through their browser settings. Disabling certain cookies may affect some website features.
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
However, no online platform or electronic transmission can be guaranteed to be completely secure.
Customer information is retained only for as long as reasonably necessary for order fulfilment, customer support, business operations, legal compliance and dispute resolution, or as otherwise required by applicable law.
Customers may contact us to request access to, correction of or deletion of their personal information, subject to applicable laws and any legal obligations requiring us to retain certain records.
Our website may use third-party services, including payment gateways, courier partners, website hosting providers and analytics services.
These services may have their own terms and privacy policies.
Dimencia is not responsible for the independent policies or practices of third-party providers. However, we will take reasonable steps to work with service providers that support our business operations responsibly.
Dimencia is committed to addressing customer complaints and concerns in a fair and timely manner.
For complaints relating to products, orders, payments, delivery, exchanges, services or privacy, customers may contact our designated Grievance Officer.
Name: Prraval Kakkar
Designation: Grievance Officer
Brand: Dimencia
Business Name: Karachi Jewellers TM Kubera
Email: support@dimencia.com
Phone: +91 7617796270
Address: 01 Dhamawala Bazaar, Sarafa Bazaar, Dehradun, Uttarakhand – 248001, India.
Customers are requested to email their complaints to support@dimencia.com and include:
Photographs, videos or other relevant details may also be requested to help investigate the complaint.
We aim to:
Email is our preferred channel for documented complaint handling. However, this does not restrict any customer's statutory rights or available legal remedies.
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising in connection with the use of our website or services shall be subject to the jurisdiction of competent courts and consumer forums, as applicable under Indian law.
Nothing in this clause limits any consumer's statutory right to seek remedies before an appropriate consumer commission or other competent authority.
Dimencia reserves the right to update or modify these Terms & Conditions, Shipping Policy, Returns & Exchanges Policy and Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this page periodically.
For questions, concerns, order-related queries or assistance, please contact us:
DIMENCIA
Website: www.dimencia.com
Email: support@dimencia.com
Phone/WhatsApp: +91 7617796270
Instagram: @dimencia.in
Address: 01 Dhamawala Bazaar, Sarafa Bazaar, Dehradun, Uttarakhand – 248001, India.